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Disability Advice North East Suffolk
formerly D.I.A.L. Lowestoft & Waveney

Your Privacy

General Data Protection Regulation

We just want to reassure our clients that we are on the case.  In fact we have always been on the case.  

Here is a quick run through how we operate.

The only Personal Data we collect is what a client chooses to share with us.

We collect and record Personal Data for the following reasons:

    • To enable us to provide the right advice
    • To assist in making or challenging benefits claims


We use anonymised statistics to:

        • demonstrate the level of need for our service
        • prove to funders, the Charity Commission, local authorities and other relevant agencies that we are meeting our obligations.

    We do not share Personal Data with any other individual or agency without permission from the client.

    At any time, a client may:

          • Instruct us to show them what information we hold about them.
          • Instruct us to delete or remove their Personal Data from our records
          • Ask to see our policies about Data Protection and Security

  • We really hope that reassures anyone who might be concerned, but if you are still worried then please get in touch.