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Lowestoft & Waveney

News Updates

News Updates

The Office for Disabled People is asking people to complete their short survey on the challenges of travelling if you, or the person you are with, is disabled.

Follow the link to take part.

Travel Survey


We have two volunteer opportunities that we are looking to fill.

Customer Service Volunteers

We are seeking 2 individuals with experience of providing excellent customer service, who are competent in Microsoft Office programmes and are willing to make a long term commitment.

In exchange we will provide training and an opportunity to support local people.  The role will play an important part in our service delivery with the post holder being part of our staff team.

Minimum commitment: 2 mornings per week 9 – 12.30 for at least 6 months.

If you are interested and would like to find out more please email us at  or pop over to our Contact page and use the online form.


Please Checkout our New Page

Following our successful bid to New Anglia LEP we are delighted to be offering Workability in Waveney. 

This is a new programme designed to support working age adults with long term ill-health and/or disabilities who are finding it especially challenging to get into, or return to, work.

We will be announcing more details in the next few weeks, watch this space. 


We are delighted to announce that we are now officially Disability Confident.


Disability Confident Certificate 2018 


Did you know that you can now submit your

Personal Independent Payment appeal online?

Pop over to to find out more.



General Data Protection Regulation

We know this is in the news a lot right now, so we just wanted to reassure our clients that we are on the case.  In fact we have always been on the case.  

Here is a quick run through how we operate.

The only Personal Data we collect is what a client chooses to share with us.

We collect and record Personal Data for the following reasons:

    • To enable us to provide the right advice
    • To assist in making or challenging benefits claims

We use anonymised statistics to:

    • demonstrate the level of need for our service
    • prove to funders, the Charity Commission, local authorities and other relevant agencies that we are meeting our obligations.

We do not share Personal Data with any other individual or agency without permission from the client.

At any time, a client may:

    • Instruct us to show them what information we hold about them.
    • Instruct us to delete or remove their Personal Data from our records
    • Ask to see our policies about Data Protection and Security

We really hope that reassures anyone who might be concerned, but if you are still worried then please get in touch.


Fantastic new Benefit MythBuster now available.

Pop over to our FaceBook page and follow the link.

DIAL Lowestoft and Waveney


Great new resource  from Remploy

This is a great little booklet (also viewable on line) that sets how to support an employee or volunteer in your organisation.

Written for employers needing some advice about supporting people with disabilities and long term health conditions in the workplace.

We think  this offers a much needed commonsense approach to reasonable adjustments and dispels some of the myths around the matter.

It is also a good read for anyone with a disability or long term health condition that is struggling to know how to broach the topic with an employer.

Hop over to our Helpful Factsheets, Leaflets and Guides page and follow the link


Free support for the over 60s wanting to view and manage tax information online.

By 2020 HMRC is aiming to have moved to a fully online system. 

If you would like some support to start this process take a look at the link on our “Helpful factsheets, leaflets and guides” page.


Even More Good News in February 2018!

We are delighted to announce that Gemma, our office manager, has passed her Institute of Leadership and Management, Level 3 Award in the Management of Volunteers.  This represents a lot of hard work (on top of the day job) and ensures that DIAL is well placed to support anyone who volunteers with us.

If you are interested in volunteering with us please call for an informal chat.


February 2018

We just wanted to say a big thank you to all those lovely generous people who help to keep our service going with their donations.  We don’t always know your name but want you to know that your generosity makes a difference. 

Thank you, please keep thinking of us.  


13th December 2017 A memorial fund set up to support local organisations has given a donation of £10,000 to D.I.A.L Lowestoft & Waveney to support their community work. Barbara Hood, on behalf of the Edward and Ivy Rose Hood Memorial Fund and Cllr Frank Mortimer, Chairman of Waveney District Council, assisted by Cllr Trish Mortimer, recently presented a cheque to DIAL Lowestoft & Waveney on the 13th December 2017 at our yearly Christmas Staff & Volunteer lunch, which was held this year at The Ivy House Country Hotel in Carlton Colville.

16th November 2017 John Grose of Lowestoft are holding a Quiz Night on the 16th November 2017 from 7pm, proceeds are kindly being donated to ourselves D.I.A.L Lowestoft & Waveney and to Suffolk Family Carers. If you fancy making a team and joining in with the fun see attached flyer. Quiz Flyer 2017 Cinema


October 2017 D.I.A.L. has been having a very difficult year. We have been overwhelmed by the generosity of local people, and we would just like to say thank you to all of you have given donations in order to help our charity continue its very vital role in the community.


24th July 2017 It is with great pleasure to welcome our latest team member:  Andrew Riley – Disability Adviser. All the best and we hope you enjoy your time with D.I.A.L!!


1st June 2017

Justice has been served as we learn that the person who embezzled our charity out of several hundred pounds over a sustained period is handed a long prison sentence. This is great news for our charity and should act as a  warning to anyone thinking that charities are easy targets for fraud. 



12th May 2017 We are looking for a new Disability Adviser to join our team - closed.


5th May 2017 Congratulations in your new job Ryan – it is sad to say we are losing one of our much loved volunteers. Ryan volunteered for D.I.A.L for two years to gain some experience and knowledge of working for a charity. We have seen him blossom and he is now moving on to full time employment with a charity in Norwich. Good Luck!




28th February 2017 URGENT APPEAL Urgent appeal for funding to help Waveney charity for the disabled continue its service.  Lowestoft & Waveney DIAL (Disablement Information and Advice Line) has been running for 30 years, providing help with benefits applications, advice on access and mobility, and recommendations for local events and activities. Over the years it has grown to become a successful and much-needed service for local people, with an office in Lowestoft and a team of staff and volunteers. However due to an incident, which is being investigated by police, the team desperately need to raise funds to continue their work. A spokesman from Lowestoft & Waveney DIAL management committee said “Due to circumstances beyond our control, we urgently need to raise funds so that our charity Lowestoft & Waveney DIAL can continue to provide free impartial information and advice, for disabled people and their carers, who live in Lowestoft and Waveney. We would greatly appreciate the continued support of local people and businesses going forward. We appeal to the generous people in Waveney to help us raise funds to enable this excellent service to continue”. The service costs around £90,000 per annum to run and is reliant on funding from local government grants, donations from local business, clients and other applications, for funding which are made throughout the year to cover running costs. Over the years Lowestoft &Waveney DIAL has dealt with over 200,000 enquiries including accessibility issues, specialist equipment and blue badge enquiries, as well as helping people cope with a new or ongoing disability. Last year the charity helped local people with long-term health conditions, and their carers, claim £3m in grants and benefits to make their lives easier. A spokesman from Suffolk Police said “Police are investigating an allegation of fraud that has been made against a named individual linked to the charity’s accounting procedures. This is an ongoing investigation and therefore it would not be appropriate to comment further at this time”. To make a donation, go to or visit their office office at 161 Rotterdam Road.



16th and 23rd February 2017

On the 16th and the 23rd of February, the DIAL office and telephone lines will be closed due to training. If you need to get in touch with us during either of these dates, please leave an answerphone message and a member of the team will get back to you as soon as possible.


Waveney disability charity was almost forced to close after former treasurer embezzled more than £200,000

A disability charity has revealed how it was almost forced to close after its former treasurer embezzled more than £200,000 from its reserves

Lowestoft and Waveney DIAL.

Neil Payne appeared at Ipswich Crown Court yesterday where he admitted to stealing from Lowestoft and Waveney DIAL between 2010 and January this year.

The 51-year-old, who was the charity’s treasurer, took £212,639,52 from the organisation, which provides advice and information to disabled people.

He was remanded in custody ahead of his sentencing on July 6, but was warned by Judge Rupert Overbury he could be facing a lengthy jail term.

Speaking about the impact on the charity, service manager David Savill said the Lowestoft-based organisation almost folded at the start of the year.

And although it has been able to continue operating, he said it had to temporarily reduce some of its outreach services.

“There was a risk it could have closed,” Mr Savill said. “But the trustees and employees decided very early on that we wanted to keep going it going.

“We are finding just enough funds to keep going, but in the coming months the charities commission will require us to build up our reserves.”

Mr Savill said various organisations had rallied to provide donations to the charity following an appeal for help.

But he stressed that the organisation still has less than half of the £120,000 it requires to operate each year.

The charity has been running for 31 years and has assisted more than 200,000 clients.

“Last year, we assisted people to get access to more than £1.9m,” Mr Savill said.

“If the charity was not here, a lot of people would not have access to the assistance they are entitled to.”

Mr Savill said staff realised something was wrong at the start of the year when they were not paid. Further investigation at the end of January revealed that the money had gone.

Payne, of Rushton Drive, Carlton Colville, Lowestoft, pleaded guilty to fraud by abuse of position.

At yesterday’s court hearing, judge Overbury remanded Payne in custody and told him: “A lengthy prison sentence is inevitable. The length will depend on arguments I hear.”

To donate to Lowestoft and Waveney DIAL visit -  Donations Page.


20th November 2016 D.I.A.L and Spring Tide Pub are holding a fundraising coffee morning for anyone fancying a cup of coffee, cake and a chat! Saturday the 3rd December from 9am to 11am at the Spring Tide Pub opp Adsa, Lowestoft. All drinks and cakes at a reduced rate and a tombola full of great prizes.  

6th July 2016 D.I.A.L celebrated  its 30th Anniversary at the annual A.G.M on the 1st July 2016 at St Marks Hall, Lowestoft. Everyone enjoyed the event especially the cake and drinks! VLUU P1200  / Samsung P1200 VLUU P1200  / Samsung P1200VLUU P1200  / Samsung P1200  















29th January 2016 D.I.A.L Lowestoft & Waveney are pleased to announce we have a new vacancy for an experienced adviser – Closed.


23rd December 2015 D.I.A.L Lowestoft & Waveney Christmas Opening Times Christmas Eve — 9am — 12 noon Christmas Day — closed Boxing Day — closed Mon 28th Dec — closed Tues 29th Dec — closed Weds 30th Dec — closed New Years Eve — closed New Years Day — closed Normal hours again from Mon 4th Jan Everyone at D.I.A.L Lowestoft & Waveney would like to wish everyone a Merry Christmas & A Happy New Year.

9th December 2015

Following normal bank holiday processes, DWP will be advancing payments due to claimants on the Christmas or New Year Bank Holidays. To make sure payments are credited on days when DWP’s whole network is open and available to deal with payment enquiries, all payments due on 24th, 25th and 28th of December will be advanced and paid on Wednesday 23rd December. For claimants in England and Wales, payments due on the 1st January will be paid on 31st December. In Scotland payments due on the 1st or 4th January will be paid on 31st December.

2nd October 2015 We can no longer provide a wheelchair hire service due to a staff shortage and running costs.

1st October 2015 It is with sad regret that we have to say goodbye to one of our longest standing staff members Steve Smetham. Steve will be sadly missed by staff, volunteers and all of our clients. Due to lack of funding D.I.A.L has had to make cuts in staff and Steve kindly took early redundancy. Steve’s last day will be the 16th October 2015. From this date on we will unfortunately be restricted to the amount of appointments and advice we can give. Please bear with us and hopefully this will improve soon. We wish Steve all the best and a happy retirement! ** Any donations are greatly appreciated at this time of difficulty for D.I.A.L Lowestoft & Waveney ** Please donate in person at the DIAL office, by cheque or via Local Giving.

16th September 2015 Everyone at D.I.A.L Lowestoft & Waveney would like to welcome two new volunteers Carol & Honnor to the team. We hope they enjoy their time with us.

30th July 2015 Congratulations Clive! Fantastic news, after the skydive was cancelled on Saturday Clive managed to get on to the jump list for Sunday at UK Parchuting at Ellough, Suffolk. He jumped and suvived and more importantly hit his £1,000.00 target!! Thank you to eveyone who kindly donated. P1040925 P1040928 P1040938 P1040941

17th July 2015 We are in need of your help! D.I.A.L Lowestoft & Waveney are £10,000 short of the funding we need to continue running our valued and vital service for disabled people. Which is why we’re turning to you, our users, to help us in any way you can. If you would like to donate, please speak to one of our advisors, or visit our LocalGiving page at: Could you all do us the favour of posting this and spreading the news to all your contacts, friends and family in the hope that they will send it to more people and so on. If everyone gave us a minimum of £10 each the money would grow and we could hopefully continue our service. Any larger donations would be fantastic. Please start the ball rolling….

22nd April 2015 D.I.A.L Lowestoft & Waveney’s annual AGM is on Friday the 3rd July at 1pm at St Marks, Bridge Road, Oulton Broad. There will be free strawberry & cream scones and teas/coffees afterwards. Everyone is welcome: clients, carers, family and professionals. We will see you there!

24th March 2015 Clive Mann will be attempting to do a tandem skydive on the 25th July 2015 to raise funds for D.I.A.L Lowestoft & Waveney. Look out for details on how to sponsor him very soon.

24th February 2015 Universal Credit As from the 23rd of March 2015 Universal Credit will be in force in Suffolk to certain claimants in only. Universal Credit is a means tested benefit for working age people. It is run by the Job Centre Plus on behalf of the DWP. Universal Credit is a benefit for people who are both in work and out of work and includes allowances for the claimant, the claimant’s partner, any children living with the claimant and their housing costs. Universal Credit will eventually replace the following benefits:  Child Tax Credit Working Tax Credit Housing Benefit Income based Jobseekers Allowance Income related Employment & Support Allowance Income Support. Universal Credit in Suffolk starting from March will only be for new claimants who are not on any benefits currently and fit the following criteria: Lives in relevant postcode (from March 2015 – postcodes under the Beccles & Lowestoft JC+ areas) Lived in UK for last 2 years before the claim Must be a British citizen Single Aged between 18 and 60 year and 6 months Not pregnant or have any dependent children living or part living with them Not a foster carer or adopter No caring responsibilities for anyone with physical or mental impairments Fit for work and actively seeking work Not receiving an existing benefit or waiting the result of a decision or appeal Not homeless Not a homeowner Not in specified accommodation Not in self employment Not in education or training Not earning above £330 per month No capital above £6,000 Does not have an appointee, court appointed deputy or power of attorney Has a national insurance number Has a bank account Anyone not meeting the above conditions can’t apply yet. If you are concerned about how Universal Credit will affect you or you want some advice ring the D.I.A.L Lowestoft & Waveney office on 01502 511333, send us an email or message us on Facebook.

16th January 2015 Residents warned to beware of possible Council Tax scam Local residents are being warned to watch out for a possible Council Tax scam. Suffolk Coastal was made aware of the possible scam, after a Kesgrave man received an email entitiled “Your Council Tax Bill Overdue”, claiming he had an unpaid Council Tax bill. The email went on to demand that he responded by providing personal information within 72 hours, otherwise further action would be taken. Whilst this possible scam happened in the Suffolk Coastal area, it would be a reasonable risk it may happen in the Lowestoft & Waveney area. Be aware and don’t give out personal details via email or over the phone.

1st January 2015 D.I.A.L Lowestoft & Waveney now has it’s own Facebook page! See our page at and feel free to join and comment. We hope to start providing news, advice and help from this site as well as our normal advice line and services.   

1st December 2014 Christmas Bonus – £10 One Off Payment Every year DWP pay a one off tax free payment of £10 made before Christmas, paid to people who get certain benefits. This is normally paid in the first full week of December. You don’t need to do anything as it should get paid automatically into your account. The £10 won’t affect any other benefits you get.

PLEASE NOTE: Some benefits ie ESA will send out a letter to claimants giving a change in money for December on a new award letter. This may look as if your money is changing but it isn’t, they have just included £10 in calculation and your benefit payments will resume as normal in January.

13th November 2014 Job Centre Plus are sending out letters to ESA Support Group claimants giving appointments to attend a work focused interview on Saturday’s to discuss support available.   The letter implies you have to attend the appointment but it is only a voluntary appointment – YOU DO NOT HAVE TO ATTEND and it won’t affect your ESA claim. Ring the telephone number provided to cancel the appointment.