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Lowestoft & Waveney

Meet the Team

We have three members of staff and several volunteers covering a range of ages, experience and disabilities.  We work as a team and have regular meetings to keep up with the rapidly-changing situations we are all facing in order to offer our best service to our clients with disabilities, their carers and families, and to professionals who also require our help and advice.




Service Manager – Currently seeking replacement


Office Manager - Gemma Atkins


I started here at DIAL by volunteering two days a week.  I grew in confidence and knowledge and after two years I took the step from being a volunteer to working here full time as an Adviser. I have now taken on the role as Office Manager to help support the Service Manager and to manage and supervise the volunteers.


Senior Adviser and Appeals Adviser – Denise Brentnall


 I have been with DIAL for nearly 13 years.  I am the Senior Adviser and Appeals Worker handling nearly all the appeals work with the support of my colleagues.  I have a background in Mental Health Social Work, Welfare Rights, Independent Living Centre work and working with people with visual impairment. I have also done some adult education work and training teachers.  I did a lot of voluntary work while my children were still in school. I really enjoy working at DIAL and meeting so many interesting people – both those who use our service and other professionals that we work alongside.  Outside work I love playing my fiddle and concertina.


Disability Adviser – Andrew Riley

 Andrew Riley

I have just joined DIAL after moving back to my childhood town, having spent the last few years working as an employability adviser. I am excited to start here, as I am not driven by materialism, but social responsibility and meaningful contribution to helping others. DIAL was attractive to me as they aid people to make informed and beneficial decisions regarding disability and welfare. I am currently studying to gain counselling qualifications.