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Disability Advice North East Suffolk
formerly D.I.A.L. Lowestoft & Waveney

Meet the Team

We have six members of staff each with lived experience of living life with a disability. We work as a team and have regular meetings to keep up with the rapidly-changing situations we are all facing in order to offer our best service to our clients with disabilities, their carers and families, and to professionals who also require our help and advice.  


Manager – Teresa Goldson

As Manager at Disability Advice North East Suffolk I have the privilege of leading a brilliant team of staff. Starting in post in early 2018 I am under no illusion as to the level of need for our services and the importance of what we do for local people.  My mission is to ensure my team have what they need to be able to deliver an excellent service. After a five year stint working in Norfolk I am delighted to be back in Suffolk, bringing my knowledge and experience to an amazing, strong local charity.  


Workability Adviser – Beth Tyrrell

I am the Workability in Waveney adviser and came on board in September 2018.

My background is in managing and mentoring large teams in the retail sector. I have also created and operated my own successful business. My aim is to use my past experiences to support and enable clients who have a disability to return to work through the Workability project.

So far I have met a wide range of clients and charities that wish to support and promote our work in our community. I am really enjoying this new role at DIAL Lowestoft and Waveney, and I look forward to working with the community further.


Disability Adviser & Volunteer Coordinator – Gemma Atkins

I started here at DIAL by volunteering two days a week.  Over a two year period I grew in confidence and knowledge and then was encouraged to take the step from volunteer to working here full time as an Adviser.


Senior Adviser and Appeals Adviser – Denise Brentnall  

I have been with DIAL for more than 17 years.  I am the Senior Adviser and Appeals Worker.  If you have an Appeal and are looking for our assistance I will probably be involved at some point. Previously I have worked in adult education and trained teachers.  I did a lot of voluntary work while my children were still in school. I really enjoy working at Disability Advice and meeting so many interesting people – both those who use our service and other professionals that we work alongside.  Outside work I love playing my fiddle and concertina.  


Disability Adviser – Ian Mayfield  

Update due


Disability Adviser – Jo Worton

I joined DIAL in 2018 as I felt this was the right time for me to progress into the Charity area.  I have a strong Customer Service background, and together with my passionate beliefs about the Disability Sector this has been the ideal role for me. I have first-hand experiences of the difficulties encountered by people with disabilities – both visible and non-visible.  I find it extremely rewarding being able to offer assistance to people that need it. 

I work with a fantastic bunch of people and between us all, we are able to offer you the highest standard of Customer Care, advice and assistance.




We are on the look out for dedicated people who are ready to work with us as volunteers.  We offer full training and support.  If you are interested please call us for an informal chat.