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Lowestoft & Waveney

Meet the Team

We have six members of staff and as well as volunteers covering a range of ages, experience and disabilities. We work as a team and have regular meetings to keep up with the rapidly-changing situations we are all facing in order to offer our best service to our clients with disabilities, their carers and families, and to professionals who also require our help and advice.  


Manager – Teresa Goldson

As Manager at DIAL Lowestoft & Waveney I have the privilege of leading a brilliant team of staff and volunteers. Starting in post in early 2018 I am under no illusion as to the level of need for our services and the importance of what we do for local people.  My mission is to ensure my team have what they need to be able to deliver an excellent service. After a five year stint working in Norfolk I am delighted to be back in Suffolk, bringing my knowledge and experience to an amazing local charity.  


Disability Adviser & Volunteer Coordinator - Gemma Atkins

I started here at DIAL by volunteering two days a week.  Over a two year period I grew in confidence and knowledge and then was encouraged to take the step from volunteer to working here full time as an Adviser. More recently I have now taken on the role as Office Manager to help support the Service Manager, with special responsibility for supervising and training our volunteers.  


Senior Adviser and Appeals Adviser – Denise Brentnall  

I have been with DIAL for more than 15 years.  I am the Senior Adviser and Appeals Worker handling nearly all the appeals work with the support of my colleagues.  I have a background in Mental Health Social Work, Welfare Rights, Independent Living Centre work and working with people with visual impairment. I have also done some adult education work and training teachers.  I did a lot of voluntary work while my children were still in school. I really enjoy working at DIAL and meeting so many interesting people – both those who use our service and other professionals that we work alongside.  Outside work I love playing my fiddle and concertina.  


Disability Adviser – Andrew Riley  

I joined DIAL in the summer of 2017 after moving back to my childhood town. Prior to that I worked for several years as an employability adviser. I am privileged to be able to assist people to make informed and beneficial decisions regarding disability and welfare. The best thing about this job is the people! I get to meet lots of inspiring people, all around the area, and love the anecdotes and things I learn from them.


Disability Adviser – Jo Worton


Disability Adviser – Nicky Blake


We are on the look out for dedicated people who are ready to work with us as volunteers.  We offer full training and support.  If you are interested please call us for an informal chat.