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D.I.A.L.
Lowestoft & Waveney

How We Help

Here at DIAL we do much more than simply advise on benefits.

Our work focuses on giving free advice, guidance, and representation to our users. There are several ways to access our services, including email, phone, visiting the office, or attending one of our Walk-in services.

See below for a brief overview of what we have to offer:

Workability in Waveney

Advice, support and encouragement to find the right job.

Starting in early Autumn 2018 we will have a worker dedicated to helping anyone with a disability or long term health condition and who wants to explore their work and career options.

This is a voluntary programme (not part of DWP or JCP).  Each participant needs to be prepared to work with our adviser over several months in order to achieve the best possible outcome.  The programme will include work experience and volunteering opportunities developed with you in mind.

If you are worried about the impact on any benefits you may receive, we can arrange for you to talk to a benefits adviser as well.

Call us on 01502 511333 for more information

 

Assisted Digital Support (ADS) for Universal Credit On-line

If you need to make a new claim for Universal Credit and would like some support with your online application we offer free access to the internet, free use of a laptop plus a member of our team on hand to help.

We can’t make the claim for you, but we can talk you through the process.

Our ADS is available Mondays and Fridays from 11-1 at our offices in Rotterdam Road.

If you live outside of Lowestoft and can’t come into the office please call us on 01502 511333 to arrange a more convenient location.

 

Benefits 

We offer advice and information on a variety of different benefits and can help people to complete the various forms in connection with their claim. Benefits we cover include Employment & Support Allowance (ESA), Personal Independence Payment (PIP), Disability Living Allowance (DLA), Attendance Allowance (AA) and Universal Credit (UC), amongst others.

Please contact the DIAL office here for the next available appointment slot.

And don’t forget to look through our benefit factsheets beforehand.

 

Appeals 

If you disagree with a decision made by the Department of Work and Pensions regarding your benefit we can offer advice and information to enable you to appeal that decision. Please contact us to discuss your situation.

 

Outreach Services

Cant get  to our Lowestoft Offices?  Then why not visit us at our  Outreach Service.

 

We offer a walk in service at Beccles Job Centre every Tuesday morning plus appointments at Cutlers Hill Surgery, AHlesworth, Bungay Medical Centre and LongShore Surgery Kessingland.

See also “Home Visits”

 Please contact the DIAL office here for the next available appointment slot.

 

Home Visits

We have some availability for home visits for those who are housebound and unable to reach the office. Please contact the DIAL office here for the next available appointment.

 

Medicals 

Unfortunately, due to time and funding constraints, we are unable to accompany clients or provide face-to-face assistance during their medicals.

 

Some of the more common enquiries we receive involve:

 

  • Access & Mobility
  • Benefits
  • Council Tax
  • Community Services
  • Education
  • Employment
  • Health
  • Information on accessing Holidays and Travel
  • Leisure and Sport Activities
  • Local Welfare Services
  • Rehabilitation
  • Support Groups for Specific Impairments
  • Voluntary Associations
  • Housing

 

We can also advise carers and professionals to help people overcome the day-to-day problems of disability.