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D.I.A.L.
Lowestoft & Waveney

How We Can Help

Most of our work focuses on giving free advice, guidance, and representation to our users. There are several ways to access our services, including calling us, visiting the office, or attending one of our outreach services.

See below for a brief overview of what we have to offer:

 

Benefits 

We offer advice and information on a variety of different benefits and can help people to complete the various forms in connection with their claim. Benefits we cover include Employment & Support Allowance (ESA), Personal Independence Payment (PIP), Disability Living Allowance (DLA), Attendance Allowance (AA) and Universal Credit (UC), amongst others.

Please contact the DIAL office here for the next available appointment slot.

And don’t forget to look through our benefit factsheets beforehand.

 

Appeals 

If you disagree with a decision made by the Department of Work and Pensions regarding your benefit we can offer advice and information to enable you to appeal that decision. Please contact us to make an appointment.

 

Outreach Services

WE ARE CURRENTLY SUSPENDING ALL OUTREACH SERVICES EXCEPT FOR BECCLES JC+. WE HOPE TO RESUME AS SOON AS WE CAN.

We are currently funded to deliver an outreach service at Bungay, Reydon, Halesworth and Kessingland GP practices as well as the Beccles Job Centre Plus and the Kirkley Center in Lowestoft. Please contact the DIAL office here for the next available appointment slot.

 

Home Visits

We have limited availability for home visits for those who are housebound and unable to reach the office. Please contact the DIAL office here for the next available appointment.

 

Medicals 

Unfortunately, due to time and funding constraints, we are unable to accompany clients or provide face-to-face assistance during their medicals.

 

Some of the more common enquiries we receive involve:

 

  • Access & Mobility
  • Benefits
  • Council Tax
  • Community Services
  • Education
  • Employment
  • Health
  • Information on accessing Holidays and Travel
  • Leisure and Sport Activities
  • Local Welfare Services
  • Rehabilitation
  • Support Groups for Specific Impairments
  • Voluntary Associations
  • Housing

 

We can also advise carers and professionals to help people overcome the day-to-day problems of disability.