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Lowestoft & Waveney

Welcome to

DIAL Lowestoft & Waveney


  If you’re a disabled person or if you support a disabled person and are living in the Waveney area, DIAL is here to help. We provide free, impartial information and advice to all local disabled people, regardless of disability.   


Christmas is coming and the shopping has begun!

Did you know that you can generate vital funds for DIAL as you shop (including online!) just by signing up with EasyFundRaising?

Help raise money for D.I.A.L. Lowestoft & Waveney whenever you shop online this Christmas. Use #easyfundraising to shop with over 3,500 big name retailers including Amazon, Argos, John Lewis and ASOS – when you shop, you’ll raise a FREE donation with every purchase you make. To find out more,


Vacancy! Vacancy! Vacancy!

We are seeking an Outreach Disability Adviser who can deliver disability advice in locations throughout Waveney as well as in our Lowestoft offices.

30 hrs per week over 5 days.

£18,000 pa.

Closing date for applications is 5pm Thursday 29 November.

Please follow the link below for details and job description.

Outreach Disability Adviser for D.I.A.L

Job Description and Person Spec


DIAL Volunteer Programme – we are ready to roll!


We are looking for Customer Service Volunteers who are able to make a long term committment for at least two mornings each week

Volunteering Poster

If you think this is for you, please contact us at and we will get back to you with an application pack.


Not in Lowestoft?  Don’t worry, we cover all of Waveney!

As well as our offices in Rotterdam Road, we offer outreach services across Waveney.

Tuesday 9.15 – 12 Beccles Job Centre Walk-in

Thursday 9.15- 12 Lowestoft Job Centre Walk-in

4th Wednesday of the month 2 – 4 Halesworth Library.

For anyone unable to attend an appointment in Lowestoft we also offer appointments at Kessingland, Longshore Surgery, Bungay Medical Centre and Cutlers HIll Surgery, Halesworth Booking is essential at these venues.


After a long wait our offices are about to have a makeover. Thanks to all you generous people who made personal donations, big and small, we are finally able to smarted up.

Throughout October we will be working around painters, electricians and carpet fitters.  Our service will be the same as ever, but please bear with us if we look a bit messy for a week or two.

Before and after pictures coming soon.


Universal Credit Online Assisted Digital Support

If you are disabled or have a long term health condition and need to apply for Universal Credit, we can help.

As part of Anglia Revenues & Benefits support programme we have trained staff who can help, plus computers and free internet access.

We offer appointments throughout Waveney.

Call us on 01502 511333 or email us at

Please be aware that we do not offer this as a walk-in service.



Workability in Waveney is here!

Handicapped man in wheelchair in officeWORKABILITY IN WAVENEY

What we do…..

With an average 50% of working aged adults with a disability not in work we believe many workplaces are missing out on a great source of talented and committed employees. We know from personal experience that it doesn’t have to be like that.

Workability in Waveney, will offer 1:1 sessions focusing on Wellbeing for Work.     We will create individual bespoke programmes to enable each client to identify and overcome barriers to employment.

It is our mission to support our clients to achieve paid work, long term volunteering or further training within Waveney.

Lowestoft &Waveney

Thinking about getting in to work?

Would benefit from some 1:1 advice?

Have a disability or long term illness?

Looking for a new challenge?

Then please get in touch!


161 Rotterdam Road
NR32 2EZ


Facebook: Workability in Waveney



Our Service

Whether you’re looking for help filling in a benefits application (information on which is available here), advice on access and mobility, or simply recommendations for local events and activities, our supportive team will endeavour to help in any way we can.

Enquiries can be made via our telephone helpline, by visiting our Lowestoft office, or through email or post. In addition, we also provide regular outreach services to surrounding towns and villages, as well as home visits for those unable to reach our office. For more information on our opening hours or to book an appointment with us, click here.

Or to find out more about our free services, click here.

DIAL Lowestoft & Waveney is a local charity, reliant on generosity and goodwill. 

If you would like to help us to maintain this valuable service you can make your donation here.