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Disability Advice North East Suffolk
formerly D.I.A.L. Lowestoft & Waveney


16 March 2020

Please be assured that we are still operating despite the challenges of the Covid-19 virus.

We ask that you contact us by phone (01502 511333) or email ( rather than call in at our offices.

If you have a pre-booked appointment please contact us so that we can make arrangements to provide you with the support you are after.


Where to find us

Monday to Friday 9.15 – 12.00
01502 511333 to speak to an adviser or discuss an appointment

Answerphone and pre booked appointments at all other times 


Lowestoft Job Centre

Mondays & Thursdays

9.15 – 12.00 On the Spot Advice


Beccles Job Centre.


9.00 – 11.00 Pre booked appointments

11.00 – 12.00 On the Spot Advice

Pear Tree Centre, Halesworth

Fridays (as of 27 March 2020)

9.00 – 11.00 Pre Booked Appointments

11.00 – 12.00 On the Spot Advice

Monthly events across the area, please call us for dates

Wrentham Time 4 Tea
10 – 12 Wrentham Village Hall

Rural Coffee Caravan Brampton & Stoven Coffee morning
10.30 – 12 Brampton Village Hall


Rural Coffee Caravan Coffee Afternoon

St James South Elham Village Hall

2.00 – 4.00 


If you require an appointment please contact us as soon as possible on

01502 511333 or email

Some sad news to report.

We have had 5 very short notice appointment cancellations this week!

Short notice cancellations mean we are very unlikely to find someone able to take the appointment.

We understand that sometimes life can be difficult but PLEASE if you need to cancel your appointment with us, give us as much notice as possible so someone else has a chance.


A new and easy way to donate to our charity – and it won’t cost you a penny!

Simply follow the link to Smile Amazon and every time you shop at Amazon they will make a donation to our charity.

Don’t forget we are now known as

Disability Advice North East Suffolk.

Your donation really will make a difference.  Thank you in advance.


Did you know that all of our Advisers are trained, professionals?

Sadly, from time to time we are asked to help people who have received inappropriate or incomplete advice from elsewhere which has led to problems.

Whilst you may have to wait for an appointment with a recognised advice service,you can be assured that our advice is 

up-to-date, impartial and FREE.


DIAL Lowestoft & Waveney is evolving!

As of April 2019 we became

Disability Advice

North East Suffolk

Same service, same locations, same phone number.

In the coming weeks we will move to our new website, but in the meantime its business as usual.

DANES Logo - Colour


Congratulations Jill!

Jill Brough Volunteer of the Year 2019

We are very proud to announce that our very own Jill Brough,

-Founder, Trustee, volunteer adviser and former Chairwoman of our Charity,

has been awarded Volunteer of the Year 2019,

by the High Sheriff of Suffolk.





  If you’re a disabled person or if you support a disabled person and are living in the Waveney area, DIAL is here to help. We provide free, impartial information and advice to all local disabled people, regardless of disability.   


DIAL Volunteer Programme – we are ready to roll!


We are looking for Customer Service Volunteers who are able to make a long term committment for at least two mornings each week

Volunteering Poster

If you think this is for you, please contact us at and we will get back to you with an application pack.


Workability in Waveney

Handicapped man in wheelchair in officeWORKABILITY IN WAVENEY

What we do…..

With an average 50% of working aged adults with a disability not in work we believe many workplaces are missing out on a great source of talented and committed employees. We know from personal experience that it doesn’t have to be like that.

Workability in Waveney, will offer 1:1 sessions focusing on Wellbeing for Work.     We will create individual bespoke programmes to enable each client to identify and overcome barriers to employment.

It is our mission to support our clients to achieve paid work, long term volunteering or further training within Waveney.

Lowestoft &Waveney

Thinking about getting in to work?

Would benefit from some 1:1 advice?

Have a disability or long term illness?

Looking for a new challenge?

Then please get in touch!


161 Rotterdam Road
NR32 2EZ


Facebook: Workability in Waveney



Our Service

Whether you’re looking for help filling in a benefits application (information on which is available here), advice on access and mobility, or simply recommendations for local events and activities, our supportive team will endeavour to help in any way we can.

Enquiries can be made via our telephone helpline, by visiting our Lowestoft office, or through email or post. In addition, we also provide regular outreach services to surrounding towns and villages, as well as home visits for those unable to reach our office. For more information on our opening hours or to book an appointment with us, click here.

Or to find out more about our free services, click here.

DIAL Lowestoft & Waveney is a local charity, reliant on generosity and goodwill. 

If you would like to help us to maintain this valuable service you can make your donation here.