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Lowestoft & Waveney

Welcome to DIAL Lowestoft & Waveney


If you’re a disabled person living in the Waveney area, DIAL is here to help. We provide free, impartial information and advice to all local disabled people, regardless of your disability. 



Urgent appeal for funding to allow DIAL Lowestoft & Waveney to continue its service.

Over the past 30 years we’ve grown to become a successful and much-needed service for local people, with an office in Lowestoft and a team of staff and volunteers. However, due to an incident which is being investigated by the police, the team desperately need to raise funds to continue our work.

Due to circumstances beyond our control, we urgently need to raise funds so that our charity can continue to provide free impartial information and advice for disabled people and their carers who live in the Waveney area.

We would greatly appreciate the continued support of local people and businesses going forward. We appeal to the generous people in Waveney to help us raise funds to enable this excellent service to continue.

The service costs around £90,000 per annum to run and is reliant on funding from local government grants, donations from local business, clients and other applications for funding which are made throughout the year to cover running costs.

Over the years, DIAL Lowestoft & Waveney has dealt with over 200,000 enquiries, which have included accessibility issues, questions about specialist equipment and blue badges, as well as helping people cope with a new or ongoing disability.

Last year the charity helped local people with long-term health conditions and their carers to claim £3m in grants and benefits to make their lives easier.

To make a donation, go to or visit their office office at 161 Rotterdam Road.



Our Service


Whether you’re looking for help with filling in a benefits application (information on which is available here), advice on access and mobility, or simply recommendations for local events and activities, our supportive team will endeavour to help in any way we can.

Enquiries can be made via our telephone helpline, by visiting our Lowestoft office, or through email or post. In addition, we also provide regular outreach services to surrounding towns and villages, as well as home visits for those unable to reach our office.

For more information on our opening hours or to book an appointment with us, click here.

Or to find out more about our free services, click here.